GlaxoSmithKline (GSK), Philadelphia, PA

User Experience Design Specialist                                                                        09/2024 – 12/2025

· Deployed UX strategic framework that integrates user experience into the roadmaps for new and existing internal products.

· Conducted end-to-end UX mapping for a new SaaS product to ensure user retention and positive implementation of the product.

· Executed user acceptance testing (UAT) for GSK’s internal AI chatbot, GiGi, and its prompting capabilities.

· Created clickable, high-fidelity prototypes for stakeholders in compliance with design systems and WCAG AA accessibility standards.

· Developed a full design rendering for the procurement team that is utilized for their website across 70+ countries.

· Conducted annual UX testing sessions for all internal platforms to ensure all UX metrics met KPI standards, with 80% of products meeting or surpassing UX standards.

Product Owner & User Experience Designer - FLP Rotational Program                                                 01/2024 – 09/2024

· Documented end-to-end user journeys for personas related to employee experience in the office to optimize the technology and practices utilized.

· Designed the meeting room booking panel digital signage for the global headquarters, with plans to roll out to offices globally.

· Worked with communications and branding teams to create uniform templates for office digital signage that employees would be able to use when distributing their announcements. 

· Defined the requirements and capabilities for digital signage works, such as occupancy signage, TfL dashboards, and cafeteria menus.

User Experience Researcher - FLP Rotational Program                                                                                            05/2023 – 01/2024

· Ensured the integrity of projects from designers to developers through project management and continuous sprint planning.

· Utilized SUS, CSAT, and NPS metrics to survey stakeholders about their products' perceived usability and research ways to better suit their products to fit user needs. 

· Utilized A/B testing on wireframes and prototypes to ensure user needs were being met with satisfactory results.

· Conducted user research and interviews to understand user requirements and expected outcomes.

· Facilitated and managed weekly sprint calls between team members to share project updates.

Software Developer – Future Leaders Program (FLP) Rotational Program                                       09/2022 – 05/2023

· Developed a fully functioning website utilizing React.js programming language.

· Migrated data from an API to the crisis management site (CMS) and ensured validity of information.

· Updated each control's features on the website to allow the creation, deletion, and formatting of each control is possible.

· Updated project pipelines to migrate future work to their respective repositories.

Technology Security & Risk Intern                                                                                    06/2021 – 08/2021

· Managed the IT policy simplification work-stream for the GSK Consumer Health company demerger through agile sprints.

· Created workflow processes for analyzing risk of third-party add-on applications to Jira and Confluence prior to implementation into GSK’s production environment.

Computer Software/ Frameworks:  Microsoft Office, Azure, GitHub, Jira, Figma, Sketch (software), Miro, Mural, Photoshop

Proficiencies:  Agile Methodologies, Analytical Assessments, User Experience (UX), User Interface (UI), User Research, Prototyping, Global Team Collaboration

University Of Maryland, College Park, MD

Bachelor of Science, Information Sciences & Studies

Save the Children: UX Volunteer May 2025 - December 2025

NN/g Certified: UX Management September 2023

Microsoft Certified: AZ900 Azure Fundamentals April 2023